As operators of the website www.heli-guides.com we are responsible for the personal data of the user (“you”) of this website within the meaning of the applicablae data protection law, in particular the General Data Protection Regulation (GDPR). In the following we inform you clearly in the context of our duty to inform (Art. 13 ff. GDPR) about which data is processed during your visit of our website and on what legal basis this is done. You will also receive information on how we protect your data from a technical and organisational point of view and what rights you have over us and the responsible supervisory authority.
Tel.: +41 71 688 7000
Our company has appointed a Data Protection Officer:
c/o DS Compliance GmbH
DE-40213 Düsseldorf / Germany
Phone: +49 (0)211 942 588 – 24
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
Informational use of our website
As soon as you visit our website, so-called log files are processed by our system automatically.
The following log files are processed automatically:
• IP address of the requesting computer
• Type of Internet browser used
• Language of the Internet browser used
• Version of the Internet browser used
• Operating system and its version
• Surface of the operating system
• Accessed pages
• Date and time of the visit
• Time zone difference to Greenwich Mean Time (GMT)
• Access status / http status code
• Amount of data transferred
• Internet service provider of the user
The log files contain your IP address, but it is shortened before saving. Therefore an assignment to you is not possible and your data will not be stored together with other personal data. The processing of the above data is necessary for the provision of our website. The legal basis for the processing of data for anonymisation purposes is Art. 6 (1) lit. f GDPR.
(1) Contact by e-mail
You have the possibility to contact us by e-mail. Your personal data transmitted in the e-mail will be stored by us. The data will not be passed on to third parties. The data will only be processed in order to process your contact. The legal basis for processing your personal data is Art. 6 (1) lit. f GDPR. The data will be stored until they are no longer necessary to achieve the purpose of the conversation with you and the purpose of your contact has been fully clarified.
If your e-mail is intended to conclude a contract with us, the additional legal basis for processing your personal data is Art. 6 (1) lit. b GDPR. These data are stored as long as they are necessary for the execution of the contract. In addition, we store your data only to meet contractual or legal obligations (e.g. tax obligations).
You can revoke your consent to the processing of your personal data at any time by sending an e-mail to firstname.lastname@example.org. In this case all personal data of the conversation will be deleted and a continuation of the conversation is not possible.
(2) Contact Form / Guest Registration Sheet
Should you send us questions via the contact form or the guest registration sheet we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.
We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.
We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.
On our website we offer you the opportunity to subscribe to our newsletter free of charge. In addition to your declaration of consent, we need your e-mail address. By sending the newsletter registration you agree to the processing of your data by us.
Further information, e.g. your name, is voluntary and serves to contact you personally. The legal basis for sending the newsletter is Art. 6 (1) lit. b GDPR with regard to your e-mail address, because we provide our services to you in this way and Art. 6 (1) lit. a GDPR with regard to further data provided voluntarily.
We will not send you the newsletter until you confirm your registration by clicking on the appropriate link in a confirmation e-mail sent to you for this purpose. This is to ensure that only you can subscribe to the newsletter. Your confirmation must be sent shortly after receipt of the confirmation e-mail, otherwise your newsletter subscription will be automatically deleted from our database.
In addition, we store the time (date and time) of transmission of your data to us and your IP address within the scope of your newsletter registration. The processing of this data corresponds to our legitimate interest according to Art. 6 (1) lit. f GDPR in order to guarantee the security of our systems and to counteract misuse.
Your data will not be passed on to third parties and will only be processed in connection with the dispatch of newsletters. The purpose of processing your e-mail address is to be able to send you the newsletter. Further data within the registration process serve either to address you personally or to guarantee the security of our services and to prevent misuse of the e-mail address used.
Your data will only be stored for as long as is necessary to achieve the purpose. Your e-mail address will therefore be stored for the period of your active newsletter subscription if you have given your consent. The data that we additionally collect automatically during your registration (IP address, date and time) will be deleted at the latest when you cancel your newsletter subscription.
If you provide your e-mail address when using our services, for example when making a purchase via our website, we may use it to send you our newsletter. This is done exclusively in the context of direct advertising for own or similar goods or services.
The legal basis for sending newsletters in connection with the sale of goods or services is § 7 (3) UWG. If we send you a newsletter following an order on our website, we store your e-mail address for the purpose of advertising our own or similar goods or services until you unsubscribe from the newsletter.
You can unsubscribe or cancel our newsletter at any time. You will find the link at the end of each newsletter. By doing so, you revoke your consent or object to further use of your data for the purpose of sending the newsletter.
Please note the following: You can ensure yourself that no cookies at all are stored on your computer, or that storage is only permitted by certain cookies. You can select this in your Internet browser settings. You can also view and delete the cookies stored there.
If you block all cookies, you may not be able to use all the features of our website.
For the processing of personal data in cookies that we place on our website to ensure the functionality of our website and our offer, the legal basis is Art. 6 (1) lit. f GDPR
Possibility of objection and elimination
As explained in this section, you can enable or restrict the transmission of cookies by changing the settings in your Internet browser. You can delete cookies that have already been saved by your Internet browser at any time. If cookies for our website are restricted or deactivated, it may be that not all functionalities can be used.
The analysis service Google Analytics of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (hereinafter: “Google Analytics”) is implemented on our website.
• Type of Internet browser used
• Version of the internet browser
• The operating system you are using
• Referrer (previously visited website)
• Your shortened IP address
• Time of the server request
We use the function of Google Analytics to make your IP address anonymous before saving or processing. Your IP address is usually shortened within the European Union/EEA and only then transmitted to Google servers in the USA. Your information will be processed pseudonymously and we will not combine it with other personal data of yours.
We use the data collected in this way for statistical purposes in order to optimise our website and offers. The legal basis for this is Art. 6 (1) lit. f GDPR.
You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: https://policies.google.com/privacy?hl=de.
You can either prevent Google cookies from being saved directly in your browser settings, or you can prevent the processing of your data by an “opt-out”]. An “Opt-Out Cookie” is set, which prevents the collection of your user data on this website. Click on the link:
Our website uses Google Conversion Tracking. The operating company of the Google AdWords services is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. If you access our website via an advertisement placed by Google, a cookie will be placed on your computer by Google AdWords. The conversion tracking cookie will be placed if a user clicks on an advertisement that has been placed by Google.
If the user visits certain sites of our website and the cookie has not expired yet, Google and we are able to see that the user clicked on the advertisement and was referred to this site. Every Google AdWords customer receives a different cookie. Cookies can therefore not be tracked via the websites of AdWords customers. The information which was obtained with the help of the conversion cookie is used to create conversion statistics for AdWords customers who opted for conversion tracking. The customers receive information on the total number of users who clicked on their advert and were referred to a page with a conversion tracking tag. They do not, however, receive any information which can be used for the personal identification of users.
The legal basis for the incorporation of Google AdWords and the associated data transfer to Google is your consent (Art. 6 (1) (a) GDPR).
During each visit to our website, personal data including your IP address are transmitted to Google in the US. These personal data will be stored by Google. Google may transfer these personal data collected by means of the technical procedure to third parties.
Our company does not receive any information from Google which would enable us to identify the data subject. These cookies become invalid after 30 days and do not serve the purpose of personal identification.
Google processes your personal data in the US and has agreed to comply with the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.
If you do not wish to be included in the tracking, you can refuse the required placement of a cookie – for example by a browser setting deactivating the automated placement of cookies in general or by setting your browser to block cookies from the domain “googleleadservices.com”.
Please note that you may not delete the opt-out cookies as long as you do not wish to be included in recording of measurement data. If you erase all cookies in your browser, you need to place the opt-out cookie again.
Collection of your personal data is voluntary and is made with your consent only. If you refuse access for this service, this can cause restriction of functions on our website.
This website uses the Remarketing feature of Google Inc. The operating company of Google Remarketing s Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as “Google“ ).
The Remarketing feature is intended to display ads relevant to their interests to website visitors within the Google advertising network. A so-called “cookie” is saved in the browser of the website visitor, which allows it to recognise the visitor if they call up websites that belong to the Google advertising network . On these websites, the visitor can then be presented with adverts that relate to content that the visitor has previously called up on websites that use the Remarketing feature of Google. The legal basis for the incorporation of Google Remarketing and the associated data transfer to Google is your consent (Art. 6 (1) (a) GDPR).
During each visit to our website, personal data including your IP address are transmitted to Google in the US. These personal data will be stored by Google. Google may transfer these personal data collected by means of the technical procedure to third parties. Our company does not receive any information from Google which would enable us to identify the data subject.
Collection of your personal data is voluntary and is made with your consent. If you refuse access for this service, this can cause restriction of functions on our website.
We use Google reCAPTCHA by Google LLC (1600 Amphitheatre Parkway Mountain View, CA 94043, USA; hereinafter referred to as “Google“) to prevent auto-filling of forms (spam).
The legal basis for its use is Art. 6 (1) (a) GDPR. We have a legitimate interest to prevent forms from automated and/or fraudulent filling mechanisms.
reCAPTCHA is a free service by Google protecting website from spam and abuse. It uses advanced risk analyses technology to identify humans and automated technologies. This website uses reCAPTCHA to protect forms.
By using reCAPTCHA, data are transmitted to Google which Google uses to determine whether the person filling in the form is human or an automated technology. Which data are collected by Google and what those data are used for is explained on this site: https://policies.google.com/privacy?hl=de-DE
You can find the terms and conditions for the use of services and products by Google at https://policies.google.com/terms?hl=de-DE.
This website uses the Facebook Pixel by Facebook, operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland.
This code analyses the behaviour of visitors using both this website and Facebook. These data are collected and stored by Facebook for the purpose of analysing and optimising advertisements. These collected data cannot be accessed by us and may only be used within the scope of placing advertisements on the website. Within the scope of using Facebook Pixel, cookies are placed on the visitors’ computers. The Facebook Pixel Code notifies Facebook of the visits to this website. Facebook uses this information, among others, to direct its ad placement. The visit of this website is connected to the Facebook account of visitors who have such an account and are logged in.
Details on the use of Facebook Pixel can be found here: https://www.facebook.com/business/learn/facebook-ads-pixel
Logged-in Facebook users can edit their settings for advertisements in Facebook on https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen.
On our website we use small icons that refer to our website on platforms of third parties (Facebook, Instagram, Twitter, YouTube and Google+). These are hyperlinks, so no data from you is transferred automatically; only when you click on the icons and a new tab with the website of the third party provider opens in your browser.
We integrate videos from Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (hereinafter: “YouTube”) for the purpose of the appealing design of our website. We use the advanced privacy mode so that information about you is only shared with YouTube when you activate the video by clicking the video’s play button.
The legal basis for the processing of your data is Art. 88 GDPR.
Google Web Fonts
To ensure correct and visually pleasing display of our content in all browsers, we use “Google Webfonts” by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter referred to as “Google”) on our website to represent fonts.
The legal basis for the incorporation of Google Webfonts and the associated data transfer to Google is your consent (Art. 6 (1) (a) GDPR).
Accessing script libraries or font libraries automatically creates a connection with the operator of the respective library. In such cases, it is theoretically possible that the operator, in this case Google, could collect data – although it is currently unclear as to whether this will take place and for what purpose, if applicable.
We do not collect personal data by incorporating Google Webfonts.
Google processes your personal data in the US and has agreed to comply with the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.
The provision of personal data is neither a statutory nor contractual requirement. However, correct display of the content cannot be enabled using standard fonts.
When we process your data, you are “affected” within the meaning of the GDPR. You have the following rights: right to information, right to rectification, right to limitation of processing, right to cancellation, right to information and right to data transferability. In addition, you have a right of objection and a right of revocation.
Below you will find details on the individual rights:
a. Right to information
You have the right to ask us to confirm whether your personal data is being processed.
If we process your personal data, you have the right to obtain information about the following information:
• The processing purposes
• The categories of personal data being processed;
• The recipients or categories of recipients to whom your personal data have been or are still being disclosed, in particular recipients in third countries or international organisations;
• If possible, the planned duration for which your personal data will be stored or, if this is not possible, the criteria for determining this duration;
• The existence of a right to have your personal data concerning you rectified or deleted or to have us restrict or object to such processing;
• The existence of a right of appeal to a supervisory authority;
• If the personal data was not collected directly from you, all available information about the origin of the data;
• The existence of automated decision-making, including profiling in accordance with Art. 22 (1) and (4) GDPR and – at least in these cases – meaningful information on the logic involved and the scope and intended effects of such processing for you.
If we transfer your data to an international organisation or to a third country, you also have the right to request information on whether suitable guarantees pursuant to Art. 46 GDPR exist in connection with the transfer.
b. Right of rectification
You have the right to correct and/or complete the data that we have stored about you if this data is incorrect or incomplete. We will make the correction or completion without delay.
c. Right to restrict processing
Under certain conditions, you have the right to request us to restrict the processing of your personal data. At least one of the following conditions must be fulfilled:
• You deny the accuracy of the personal data for a period of time that enables us to verify the accuracy of the personal data;
• The processing is unlawful and you refuse to delete the personal data and instead you request the restriction of the use of the personal data;
• We no longer need the personal data for the purposes of processing, but you do need it to assert, exercise or defend legal claims, or
• You have lodged an objection to the processing pursuant to Art. 21 (1) GDPR, as long as it is not yet clear whether our justified reasons outweigh your interests.
d. Right to cancellation
You have the right to ask us to delete your personal data immediately if we are obliged to do so. This is the case if one of the following conditions is fulfilled:
• Your personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
• You revoke your consent on which the processing was based pursuant to Art. 6 (1) (a) or Art. 9 (2) (a) GDPR, and there is no other legal basis for the processing.
• You object to the processing pursuant to Article 21 (1) GDPR and there are no overriding legitimate grounds for processing or you object to the processing pursuant to Article 21 (2) GDPR.
• Your personal data have been processed unlawfully.
• The deletion of personal data is necessary to fulfil a legal obligation under Union law or the law of the Member States to which we are subject.
• Your personal data have been collected in relation to information society services offered in accordance with Art. 8 (1) GDPR.
If we have made your personal data public and we are obliged to delete them in accordance with the aforementioned conditions, we will take appropriate measures, including technical measures, taking into account the technologies and implementation costs available to us, to inform other data processors who process the personal data, that you have requested us to delete all links to this personal data or copies or replications of this personal data.
However, your right to cancellation does not exist if processing is necessary for the following reasons (exceptions):
• To exercise freedom of expression and information;
• To fulfil a legal obligation required for processing under the law of the Union or of the Member States to which we are subject, or to perform a task in the public interest or in the exercise of official authority conferred on us;
• For reasons of public interest in the field of public health in accordance with Art. 9 (2) lit. h and i and Art. 9 (3) GDPR;
• For archiving purposes in the public interest, scientific or historical research purposes or for statistical purposes pursuant to Article 89 (1) DS-GMO, where the right referred to in (1) is likely to render impossible or seriously prejudicial the attainment of the objectives of such processing, or
• To assert, exercise or defend legal claims.
e. Right to information
If you have exercised your right of rectification, deletion or restriction against us, we are obliged to inform all recipients to whom we have disclosed your personal data of the correction, deletion or restriction of the processing of your data, unless this proves impossible or involves a disproportionate effort.
f. Right to data transferability
You have the right to receive the personal data you have provided to us in a structured, common and machine-readable format and the right to have this data transferred to another person in charge, subject to the following conditions:
(1) Processing is based on consent pursuant to Art. 6 (1) lit. a or Art. 9 (2) lit. a GDPR or on a contract pursuant to Art. 6 (1) lit. b and
(2) Processing shall be carried out by means of automated methods.
You have the right to have us transfer your personal data directly to another person responsible, insofar as this is technically feasible and does not impair the freedoms and rights of other persons.
This right to data transferability shall not apply if the processing is necessary for the performance of a task in the public interest or in the exercise of official authority conferred on us.
g. Right of objection
You have the right to object at any time to the processing of your personal data based on Art. 6 (1) lit. e or lit. f GDPR for reasons arising from your particular situation. This also applies to any profiling referred to in these provisions.
After an objection, we will no longer process your personal data unless we can prove compelling grounds for processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If we process your personal data for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purpose of such advertising. This also applies to profiling as far as it is connected with direct advertising. If you object to the processing of your personal data for direct marketing purposes, we will no longer process it for these purposes
You have the possibility to exercise your objection in connection with the use of Information Society services by means of automated procedures using technical specifications, notwithstanding Directive 2002/58/EC (Directive on privacy and electronic communications).
h. Right of revocation
According to Art. 7 (3) GDPR you have the right to revoke your consent at any time. The revocation of consent does not render the legality of the processing retroactively ineffective.
i. Right of appeal to a supervisory authority
They shall have the right of appeal to a supervisory authority, without prejudice to any other administrative or judicial remedy. In particular, you may exercise your right of appeal in your Member State of residence, place of work or place of suspected infringement if you believe that the processing of your personal data is contrary to GDPR’s.
25 May 2018;