HOW TO BOOK YOUR VACATION

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Booking Request

Select your program and schedule. For individual boooking inquiries, you can forward us your request either by mail or by phone.

FEEDBACK

During the season, from November 15th to May 15th, our office is open daily. In low season you can reach us from Monday to Friday from 8:00-18:00, excluding public holidays. Depending on individual requests, the processing will take up to 1-2 days. We try to send you a detailed offer as soon as possible.

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BOOKING CONFIRMATION

If you agree to our offer an would like to book the trip we proceed as follows: You will receive a booking form or registration form from us, which has to be filled out and sent back zo us. Upon receipt of your form, you will get a booking confirmation and all the necessary information. After the receiving of the compulsory deposit payment, your trip is booked.

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TRAVEL INSURANCE

We recommend to take out travel cancellation, curtailment and baggage insurance. Depending on the credit card, a travel insurance is included. Payments with credit card are accepted, which ensures you an insurance at the same time.

TRAVEL INSURANCE

Cancellation fees during a booking emerge due to reservation fees, booking fees and others. The fee rises, the closer the event gets. Therefore, we recommend purchasing a cancellation insurance, trip interruption insurance and baggage insurance. Depending on the credit card, a travel insurance is included. Payments with credit card are accepted, which ensures you an insurance at the same time.

 

In addition, we recommend purchasing a travel health insurance that covers the cost of an emergency health evacuation. If you suffer an injury and need to be flown into a hospital or to other places, the costs of the flight will be billed to your account.

 

For guests from Germany we recommend for example: Europäische Reiseversicherung

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CANCELLATION

CLIENT-SIDE WITHDRAWAL

Clients may cancel their participation in tours, trips, etc. at any time before departure. In your own interest and for verification purposes the cancellation should be made in writing. The cancellation becomes valid on the day of arrival at the HELI-GUIDES AG. In case of a client-side withdrawal, the HELI-GUIDES AG can charge the percentile compensation referred to in 10.1, based on the travel price, instead of calculating the precise withdrawal compensation. If the HELI-GUIDES AG is relieved from claims by third parties in whole or in part (credits for unused hotel facilities, commissions for agency services, ski passes, flight tickets etc.), this amount shall be deducted from the travel price upon which the compensation is based.

FOR EVENTS IN THE ALPINE REGION

In case of a client-side withdrawal up to 60 days prior to departure we charge 10% of the travel price as cancellation and service fee. For cancellations at a later point in time we charge the following compensations:

– up to 40 days prior to departure: 30% (of the travel price)
– up to 30 days prior to departure: 50% (of the travel price)
– up to 8 days prior to departure: 75% (of the travel price)
– from the 7th day prior to departure: 100% (of the travel price)

Curtailment of travel and return trip

If a participant prematurely interrupts the trip, there will be no reimbursement for services not received. Additional travel costs shall be borne by the participant.

All Expense Tours, Charter and Scheduled Flights

If the HELI-GUIDES AG has arranged an all expense tour, a charter or scheduled flight at a lump sum, special rate or special conditions, we also have to charge the cancellation fees of the respective tour operator and airline plus a handling fee, which we will make available for clients on request. The claims for compensation of costs may amount to 100% of the flight costs.

Cancellation of the contract by the HELI-GUIDES AG

If a trip/event/activity is cancelled by the organizer – even on short notice – due to force majeure, as war, unrest, epidemics, flight cancellations, strikes, sovereign regulations, natural disasters or legitimate reasons of security of any kind, the participant is eligible for a reimbursement of the amount already paid by him/her. If these circumstances occur before the departure, we reserve the right to charge the participant potential additional costs, for instance insurances concluded, visa fees, etc. Further claims are excluded. In case of a withdrawal of the organizer, the conditions of the airline apply and there are no compensations for booked flights.